Business Network Support in Dunedin

Wi-Fi, switches, firewalls, internet connectivity, network monitoring, VLANs, servers and everything that keeps your business connected.

Slow internet or slow computers can be a network problem in disguise. Decision1 designs, installs, monitors and repairs business networks for Dunedin and Otago organisations, from a single-office Wi-Fi refresh through to a multi-site network refit. Whether you're standing up a new office, replacing ageing switches, chasing an intermittent Wi-Fi fault or recovering from a hardware failure, our engineers are local and can be onsite.

What business network support covers

Networking is the part of IT people notice only when it misbehaves. Here's each piece, and what we actually do with it.

Wi-Fi

Wi-Fi problems are rarely fixed by another cheap access point. We survey the site, design coverage for the way the building is actually used, separate staff and guest traffic, and manage the controller so roaming, capacity and interference are handled quickly.

Switches and cabling

Managed, business-grade switching sized for the number of ports you need now and in three years, with PoE where cameras, phones and access points depend on it. We design the cabling and manage the specialist cablers who install it, so it's run and labelled properly and you get cable maps and port plans at hand-back rather than a cupboard of mystery blue leads.

Firewalls

A business firewall does far more than block ports: content filtering, intrusion prevention, site-to-site and remote-access VPN, and logging you can actually review. We configure it, keep its firmware current, and make sure the rules still match how your business works rather than how it worked when it was installed.

Internet connectivity

We advise on the right connection for your site, liaise with the provider through the order and install, and configure the hardware at your end. Where downtime is expensive, we can add a secondary connection or 4G/5G failover so the business stays online when a circuit drops.

VLANs and segmentation

Not everything on your network should be able to talk to everything else. We segment guest Wi-Fi, payment terminals, cameras, building systems and staff devices so a compromised device can't reach your servers, which is increasingly what cyber insurers expect to see.

Network monitoring

Switches, firewalls, connections, servers and disk health are monitored continuously. Many faults we fix you may never notice: a failing drive, a switch running hot, a link quietly dropping packets. That is the entire point of proactive management.

Servers

On-premise, hybrid or cloud, sized for what you actually need. We design, build, patch and monitor them, including virtualisation, storage and licensing, and we plan replacements on a schedule rather than in a panic.

Remote and multi-site access

Staff working from home, a second branch, or a site office that needs the same systems as head office. We set up secure remote access and site-to-site links so people get to what they need without opening your network to the internet.

What we can do for you

Designs & Installs

New offices, server replacements, network refits, and cabling designed by us and installed by our cabling partners.

Fault Diagnosis

When something's slow, dropping, or completely dead, we find the root cause and fix it.

Hardware Sourcing

Business-grade switches, routers, Wi-Fi, servers and firewalls from HPE Aruba, Juniper, Fortinet, Ubiquiti, MikroTik, Dell and HPE, procured at partner pricing.

Hand-back Documentation

Every job leaves you with cable maps, port plans and config records.

Questions people ask us

Who provides business network support in Dunedin?

Decision1 IT Solutions provides business network support in Dunedin. We are based at 1 Bath Street, Dunedin Central, have operated locally since 2001, and design, install, monitor and repair networks for businesses, schools and not-for-profits across Otago and Southland. Phone 03 471 8232.

Why is our office internet or network so slow?

Slow internet is often not the internet at all. The common causes we find are an undersized or failing switch, Wi-Fi congestion and channel interference, a firewall inspecting more traffic than it has capacity for, cabling faults causing packet loss and retransmits, or a single device saturating the connection. Because the symptom is identical in each case, diagnosis means measuring rather than guessing, which is why we monitor and test rather than start by replacing hardware.

Can you fix Wi-Fi that keeps dropping out?

Yes, and it usually needs a site survey rather than more access points. Drop-outs are typically caused by coverage gaps, too many devices on one access point, channel overlap with neighbouring networks, or access points that can't hand devices over cleanly as people move. We measure the real coverage in your building, redesign it around how the space is used, and manage the result.

Do you install network cabling?

We don't pull cable ourselves. We design the cabling you need and bring in specialist cabling partners who install it on our behalf, so you deal with us and we manage them. That covers new offices, fit-outs and expansions, including runs for access points, cameras and phones, and the finished job is handed back to you documented with cable maps and port plans.

What is a VLAN and does our business need one?

A VLAN splits one physical network into separate logical networks so devices can't all reach each other. Most businesses benefit from at least separating guest Wi-Fi from staff systems. If you take card payments, run security cameras, have building-management or IoT devices, or allow BYOD, segmentation is one of the highest-value, lowest-cost security improvements available, and cyber insurers increasingly ask about it.

Do you monitor networks, or only fix them when they break?

Both, but monitoring is the point. Under our Universal Support subscription your switches, firewall, connections, servers and backups are monitored continuously so faults are found and fixed before they become an outage. We also take one-off project and fault-finding work for organisations that aren't on a subscription.

Can you work with our existing equipment, or does it all need replacing?

We work with what you have wherever it's still fit for purpose. An honest assessment often finds that some gear is fine, some is out of support and a genuine risk, and one or two pieces are the actual cause of the problem. We'll tell you which is which, and why, before you spend anything.

Do you come onsite for network work?

Yes. Network faults frequently need hands on hardware, and our engineers are based in Dunedin, so onsite attendance across the city and the wider Otago region is a normal part of service, including comms-room work, hardware installs and new site fit-outs.