A busy medical practice that finally feels reassured about IT.
Ten years on Universal Support — proactive monitoring, seamless transition from their previous provider, and a practice manager who would recommend Decision1 without hesitation.
A busy medical practice that finally feels reassured about IT.
About Dunedin North Medical Centre
Dunedin North Medical Centre is a thriving, well established, Cornerstone accredited medical practice providing a wide range of primary health care services to the local community. In a medical centre, IT is imperative to the smooth running of looking after patients — especially over the last few years.
The challenge
Years ago, DNMC were having a lot of issues with their previous IT provider. The server had constant issues, and when Ali, the practice manager, would contact them, they were not responsive to their needs. Ali was fed up — so asked around, and was recommended Decision1. That was over ten years ago now.
The transition
The transition from the old provider to Decision1 — which can feel like a massive headache for many practices — was seamless. Ali also loves the fact that the IT for the practice is now genuinely supported.
The Universal Support difference
Constant monitoring on the Universal Support programme means that any issues are instantly flagged. The other day, Ali got a call from Decision1 because her backup hadn't worked overnight — they were already on it before the practice even arrived for the day. The three-monthly Universal Support reviews keep Ali across anything that needs to be addressed.
The outcome
In Ali's own words: "I have a lot of knowledge after being here for 17 years, and it is great to know that we can rely on Decision1 to carry that on." Ali has referred a number of people to Decision1 and wouldn't hesitate to recommend Victoria and the team.
“I have always found all of the technicians to be brilliant. They are great to work with, excellent communicators, and easy to liaise with.”