No surprises, in either direction
We don't quote a managed service off a staff count and a phone call. The work starts with finding out what you actually have, so the figure you're given is one we can stand behind.
- 01
We look at what you've actually got
Before any agreement, we audit your environment: computers, servers, network, Microsoft 365, backups, security and licensing. You get a written picture of what's there, what's at risk and what it will take to look after properly, whether or not you go ahead.
- 02
We fix the gaps, then take it on
Onboarding brings your environment up to the standard Universal Support is built on — monitoring and protection deployed, backups verified, security baselines applied, documentation written. Remediation work that falls outside the day-to-day is quoted up front, never slipped onto an invoice.
- 03
Your IT gets looked after
From then on the schedule runs: monitoring, patching, backup checks, security oversight and support for your team, all included in the monthly fee. Most issues are handled before anyone reports them.
- 04
We review it with you, regularly
You see what was done, what's ageing, what's coming up and what we recommend next. No technical dump — a plain summary of where your technology stands and what it needs, so budgeting becomes planning rather than reacting.
What "looked after" means in practice
Schedule Everything
- —Monthly patching windows for servers, computers and network gear
- —Quarterly reviews of what's ageing, what's at risk and what's due
- —Planned replacement so machines are retired rather than failing
Automate Everything
- —Backups verified automatically, with a real person checking the result
- —Alerts for failing drives, full disks, offline gear and expiring certificates
- —New staff set up from a standard build instead of from memory
Document Everything
- —A current asset register: what you own, how old it is, when it's due
- —Network and system documentation kept up to date as changes are made
- —Reporting you can read, not a wall of technical output
How the monthly subscription works
Universal Support is a monthly subscription, charged per person, covering the management and support of the technology your team uses. The point is predictability: the work needed to keep your IT healthy is already paid for, so nobody has to weigh up whether a problem is worth calling about.
What changes the figure is the number of people, the systems behind them and the level of cover you need. We size it after the audit, so the number you're given is one we can stand behind — not a guess that gets corrected later.
Find out what looking after your IT properly would take
We start with an audit of what you've actually got — written up plainly, yours whether or not you go ahead.
