The things people ask before they sign
Direct answers, no hedging. If something you need to know isn't here, ring 0800 471 823 and ask.
What is Universal Support?
Universal Support is Decision1 IT Solutions' fully managed IT service for small and medium businesses. We proactively manage your computers, servers, network, Microsoft 365, security and backups, and provide support to your team, under one predictable monthly subscription. The philosophy behind it is simple: schedule everything, automate everything, document everything.
Who is Universal Support for?
Small and medium businesses that depend on their technology but don't have internal IT — typically from around five people upward. It suits organisations that want their IT actively looked after and their costs predictable, rather than calling someone when a problem has already stopped work.
What's included in the monthly subscription?
Support for your team (remote and onsite), 24/7 monitoring, scheduled maintenance and patching, security management, backup management and verification, network and infrastructure management, and documentation with regular reviews. Hardware, software licences and project work are quoted separately.
How is this different from break/fix IT support?
Break/fix is paid by the hour after something goes wrong, which means the provider earns most in your worst month and routine maintenance is nobody's job. Universal Support is paid monthly to keep things working: maintenance, monitoring, security and backup checks happen on a schedule, and most problems are handled before your team notices them.
How does the monthly subscription work?
It's charged per person each month and covers the management and support of the technology your team uses. We size it after auditing your environment, so the figure reflects your actual systems. Because the work is already paid for, nobody has to decide whether a problem is worth reporting.
Where does Decision1 provide support?
Decision1 IT Solutions is based in Dunedin and provides onsite support across Otago and Southland, with remote support for clients throughout New Zealand. We've been looking after local businesses since 2001.
Do we have to replace our existing equipment?
Not usually. The audit tells us what's healthy, what's near end of life and what's a genuine risk. Anything that needs replacing is put on a plan with dates and costs, so it's budgeted rather than sprung on you.
Can we keep using our current provider for some things?
Yes, though it works best when responsibility is clear. We'll happily work alongside a line-of-business software vendor or your internet provider — we deal with them on your behalf, which is usually the point.
Universal Support is Decision1 IT Solutions' fully managed IT service for small and medium businesses in Dunedin and across Otago, with support extending throughout New Zealand. It provides proactive IT management, security, maintenance, backup and staff support under a predictable monthly subscription.
Universal Support by Decision1 — IT that's looked after, not just fixed.
Find out what looking after your IT properly would take
We start with an audit of what you've actually got — written up plainly, yours whether or not you go ahead.
