Everything in the monthly fee
Universal Support covers the management and support of the technology your team relies on. Six areas, all on a schedule, all documented. Hardware, licences and project work are quoted separately and clearly.
Support for your team
Dependable help when someone is stuck, from people who know your setup.
- Remote support for day-to-day problems, raised by phone or email
- Onsite support in Dunedin and across Otago when it can't be fixed remotely
- New starter setup and leaver offboarding handled properly
- A documented environment, so whoever answers already knows your systems
Proactive monitoring and maintenance
Servers, network gear and computers watched around the clock.
- 24/7 monitoring with alerts for failures, capacity and performance
- Scheduled patching for operating systems and key applications
- Firmware and network device updates applied in planned windows
- Disk, battery and hardware health tracked before it becomes downtime
Security as standard
Hardened by default, not sold as an upgrade.
- Endpoint protection deployed, monitored and kept current
- Multi-factor authentication and Microsoft 365 hardening
- Sign-in and threat monitoring, with suspicious activity investigated
- Security awareness guidance for staff, in plain language
Backup and continuity
Checked, tested and reported on — not assumed.
- Backups configured for servers, data and Microsoft 365
- Automated verification with a human review of the results
- Restore testing, so recovery is proven rather than hoped for
- A documented recovery plan for the systems your business can't run without
Network and infrastructure management
The part most providers only look at when it breaks.
- Firewall, switch and Wi-Fi management and configuration backups
- Internet connectivity oversight and liaison with your provider
- Segmentation and remote access kept secure and documented
- Capacity and coverage reviewed as your business changes
Planning and reporting
Visibility, so technology decisions stop being guesses.
- An asset register with age, warranty and replacement dates
- Regular reviews of risks, renewals and upcoming spend
- Licence and subscription tracking so you're not paying for the unused
- A technology roadmap matched to where the business is heading
What sits outside the subscription
These are normal exclusions for any managed agreement. What matters is that they're written down and quoted up front rather than discovered on an invoice.
- Hardware, software licences and third-party subscriptions
- Projects, moves and new site builds, quoted separately
- Remediation of pre-existing problems found during onboarding
Find out what looking after your IT properly would take
We start with an audit of what you've actually got — written up plainly, yours whether or not you go ahead.
